Inside Sales/Customer Service Representative

Posted: 03/28/2021

The inside sales representative will work cooperatively with outside sales and other members
of the distribution team to grow existing customers, create new customers and meet or exceed
monthly sales goals at the appropriate gross margin while increasing customer satisfaction.
Job Duties
 Generate new and repeat sales by providing product and technical information in a
timely manner
 Determine customer requirements and expectations in order to recommend specific
products and solutions
 Recommend alternate products based on cost, availability or specifications
 Present price, credit and terms in accordance with standard procedures and customers’
profitability profiles
 Accurately process customer transactions such as orders, quotes or returns
 Provide accurate information regarding availability of in-stock items
 Obtain accurate information from vendors relating to shipment dates and expected date
of delivery
 Proactively recommend items needed by customers to increase customer satisfaction
and improve transaction profitability
 Increase sales and average order size by means of cross-selling, up-selling, add-on sales
and offering promotional sale items
 Educate customers about terminology, new technology, the company website, and
features and benefits of products in order to improve product related sales and
customer satisfaction
 Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
 Contact customers following sales to ensure ongoing customer satisfaction and resolve
and complaints
 Fill requests for catalogs, information or samples
 Remain current on consumer preferences by attending sales meetings, vendor training
and trade shows, or reading trade journals
 Setup and maintain customer files
 Manage time effectively, meet personal goals and work effectively with other members
of the distribution team
 Communicate to the purchasing department unexpected increases or decreases in
demand for products
 Maintain proficiency in using personal computer, data entry terminal and other
common office equipment and software

Corporate Headquarters

322-328 N 9th ST Terre Haute, Indiana 47807

Phone: (812) 234-1569 Toll Free: (800) 234-4726 Fax: (812) 234-0436

Dependable Service Since 1915

 Follow company policies and procedures
 Present a professional image at all times to customers and vendors
 Perform other duties as assigned
Job Requirements
 Possesses a positive attitude and outgoing, friendly personality
 Delivers superior customer service
 Effective listening, communication (verbal and written), negotiation and good phone
 Demonstrated integrity and ethical standards
 Technical expertise and knowledge of company products
 Problem-solving and analytical ability
 Accuracy and attention to detail
 Comfortable in fast-paced environment
 Professional demeanor
 Able to handle difficult customers with diplomacy and tact
 Manages time effectively and adapts quickly to changing priorities
 Able to multi-task
 Able to perform business math (basic algebra, figure margins, etc.)
 Team player who works productively with wide range of people
 Able to work independently with some direction
 Capable of following written instructions and documented procedures
 Demonstrated understanding and application of effective selling strategies and
 Superior organization skills
 Demonstrated success meeting sales goals and growing sales
 Knowledge of logistics, including carriers, shipping policies and procedures
 Knowledge of Microsoft Office Suite and distribution software
 Education: High school diploma/GED required
(Associate’s degree preferred)

 Experience: Minimum 2 years in similar position preferred

Minimum 1 year in progressive position (2 years preferred)
Product/applications experience preferred
Wholesale distribution experience preferred

Job Type: Full Time
Benefits: Competitive pay + commission. Medical, Dental and Vision. 401(k) with company
match. Holiday, vacation and sick paid leave.

Industrial Supply Company is an equal employment opportunity employer.